E-Commerce Service Coordinator

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E-Commerce Service Coordinator

place

Riga

work

Fulltime

school

As E-Commerce Service Coordinator, you will be responsible for managing and coordinating outbound e-commerce activities to ensure smooth order fulfillment, accurate deliveries, and high customer satisfaction.


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Purpose of the job

Within this position you will collaborate closely with logistics partners, warehouse teams, and internal stakeholders to continuously improve operational efficiency and service quality. Furthermore you will: 

  • Serve as the primary liaison between main customer and courier service providers to ensure smooth order fulfillment and on-time delivery.
  • Process and respond to main customer inquiries related to shipping, including delivery updates, return pickups, and lost or delayed package investigations.
  • Coordinate with contracted couriers to schedule pickups, track shipments, and resolve delivery or routing issues promptly.
  • Ensures accurate order status updates in the system and provide customer service with courier delivery-related insights.

 

 

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Profile

  • You have strong organizational and multitasking skills with a sharp eye for detail.

  • Experience in e-commerce operations, logistics coordination, or supply chain management is a plus.

  • You communicate effectively with various stakeholders and are comfortable managing multiple tasks under time pressure.

  • You are solution-oriented, proactive, and enjoy improving processes.

  • You are comfortable using digital tools (e.g., Excel, ERP or order systems, courier portals).

  • Fluent in English; knowledge of other European languages is an advantage.

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Benefits

  • Salary range between €1600 - €1900 gross a month
  • Bonus 
  • Phone & Laptop
  • Health care insurance
  • Lunch allowance
  • Internaional working environment 

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Come join us!

Excited by this opportunity? Please upload your resume and we will reach out to you!

Ernst van Doorn

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