Logistic & Customer Care Specialist

Apply

Logistic & Customer Care Specialist

place

Milan

work

Fulltime

school

Secondary vocational education / Bachelor

In the role of Logistic & Customer Care Specialist, You will be responsible for handling transportation services and work as a customer care and point of contact for our business customer. This includes operational as well as quality aspects of the service provided to our customers. You report to the Control Tower Manager and are in contact with our customers, partners, as well as other departments within our company.
 


business

About us

Established in 2011, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.

subject

Purpose of the job

Operations:

  • Customer booking activities: booking and follow-up of external carriers and transportation services
  • Support Sales, Customers and Agents on daily requests
  • Optimize the order and load consolidation
  • Monitoring of on-time deliveries and cost efficiency
  • Finding solutions to satisfy customers transportation needs, dealing with capacity issues, managing uncertainty and changes in planned volumes

 

Reporting:

  • Monitoring transportation processes: respect of loading date and time, planned delivery date
  • Monitoring booking performance: customer answer lead-time, customer attitude, etc.
  • Managing root causes and corrective actions with structured tools (action plan) in order to solve them definitively, keeping all actors committed

list

Profile

For this role, we are looking for a candidate with strong analytical skills and problemsolving attitudes.

He/she is a flexible and accurate quick problem-solver with a strong hands-on mentality, able to work in teams.

 

  • Work experience of minimum 3 years in customer care
  • Proven knowledge on transportation, warehousing and supply chain management
  • Demonstrated ability to work collaboratively on cross-functional, multi-cultural teams
  • Positive thinker with a “can do, will do” spirit and a change agent mentality
  • Proven ability to meet deadline in a fast-paced dynamic environment.
  • Good MS Office skills
  • Good level of English (at least B1) and Italian mother tongue

star

Benefits

Permanent contract. 

Smart working: 1 day/week.

Location: Milano, via Mike Bongiorno 9

contact_mail

Come join us!

Are you getting excited? Let us know by uploading your resume and cover letter!

 

HR Director
Fulvio Lucchese

Fields with * are required.

face
account_circle
account_box
place
mail
smartphone
edit

Upload files

I agree with the privacy policy