System Support
place
Tilburg
work
Fulltime
school
business
About us
Established in 2012, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.
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Purpose of the job
The system support role is part of the Engineering Team within Innovation, Projects and Stock Control Group of SDS Netherlands.
The team is a mix of IT specialists, logistics engineers and system support functions. Key activities of the System Support Role are:
First Line System Support
- Manage operational system issues for multiple sites
- Diagnose and prioritize issues
- Determine necessary actions
- Communicate with relevant individuals within other departments in the organization
- Escalate issues if required
- Acquire and maintain thorough understanding of (changing) transport and warehouse processes
- Monitor follow up actions
Continuous Improvement
- Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineering and Operations.
- Participate in customer implementation and/or process changes incl. testing and go-live support.
- Identify process deviations and translate deviations into solutions and improvement proposals.
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Profile
For this position we are looking for a candidate with strong analytical and communication skills. The candidate should be flexible and detailed together with a hands-on mentality that prefers to collaborate in teams.
Furthermore we're looking for someone with
- Warehouse operations and/or coordination skills
- Ability to work in shift rotation
- Eager to learn
- A proficient level of English
- Experience with MS Office, mainly Excel
- Relevant experience with TMS and WMS systems
- Travelling between warehouses may be required (Tilburg/Breda)
Don't match all the criteria? Feel free to still apply.
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Benefits
- Market conform salary
- Fully paid health care insurance
- Performance related bonus
- Travel allowance of 0.23ct per KM
- Fitness subscription
- 25 holiday days (With an option to buy 5 more)
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Come join us!
If you are excited to join our team, apply for the position by uploading your resume!