Purpose of the job

In the role of Transport Solutions Engineer you are responsible for supporting all operations in Europe that use Cello TMS, including continuous improvement. Answer questions of local super users and analyze current operational processes and develop, suggest and implement efficiency improvements in order to improve operation efficiency and/or reduce costs.  Develop and support implementation of processes/innovations, implementing new carriers or additional services (e.g. 24h delivery, home installation, etc.).

KEY ACTIVITIES

Key activities of the Transport Solutions Engineer Role are:

Support

• Be the first point of contact for all questions from the European operations regarding their specific processes and the Cello Prime TMS system
• Setting priorities to all issues coming in
• Solve issues
• Understand the time pressure for some issues to be solved to minimize negative impact on operations
• Liaise with HQ in Korea to solve issues the European operations are facing
• Support new customer implementation projects during preparation and stabilization phase.
• Key contact for supporting operation team in detecting errors in billing processes and resolve complex billing issues.
• Have a responsibility for defining and establishing processes and procedures, which ensure the quality and integrity of financial data

Process Improvement

• Analyze current warehouse processes, order creation process and delivery process in order to determine improvement possibilities

• Analyze current IT systems (warehouse management system, transport management system) in order to determine improvement possibilities.

• Translate business needs and system requirements into processes in order to increase efficiency
• Act as a contact person for Logistics Service Provider, RPM management, Sales sub management and direct customers in order to provide and gather information regarding process or system changes
• Come up with ways to increase the visibility of logistics performance for our customers
• Gather information regarding new processes, IT systems or trends in order to have up to date knowledge.
• Help to develop and implement strategic goals and objectives for process improvements to implementation in the controlling department. Own the realization of complex, business driven, cross functional innovation and improvement projects.

Reporting

• Report to the local operations about their issues and desired improvements
• Report to the head of innovations about progress and potential escalations
• Share latest developments with the super users in the different countri 
• Prepare status updates with potential warnings, successes and general overview for Senior Management in order to keep all stakeholders aligned and up to date.