Purpose of the job

Support / Projects

• Support new customer implementation projects during preparation and stabilization phase.
• Liaise with HQ in Korea to develop the system as designed
• Be the first point of contact for all questions from the European operations regarding their specific processes and the Cello Prime TMS system
• Setting priorities to all issues coming in and solve issues
• Understand the time pressure for some issues to be solved to minimize negative impact on operations
• Liaise with HQ in Korea to solve issues the European operations are facing

Process Improvement

• Initiate/lead process improvements projects by analyzing processes and benchmark these processes with similar SDS operations in Europe. Create business case to get approval to implement the improved process.
• Act as a contact person for Logistics Service Provider, RPM management, Sales sub management and direct customers in order to provide and gather information regarding process or system changes
• Come up with ways to increase the visibility of logistics performance for our customers
• Gather information regarding new processes, IT systems or trends in order to have up to date knowledge.

Reporting

• Prepare status updates with potential warnings, successes, and general overview for Senior Management in order to keep all stakeholders aligned and up to date.
• Report to the head of innovations about progress and potential escalations
• Share latest developments with the super users in the different countries.