eCommerce Logistics Specialist

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eCommerce Logistics Specialist

place

Bucharest

work

Fulltime

school

Bachelor

For our Logistics team in Bucharest we are looking for a e-Commerce Logistics Specialist. 
 


business

About us

Established in 2012, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.Established in 2012, Samsung SDS Smart Logistics (part of the Korean multinational Samsung Group) is one of the fastest growing logistics service providers in the world and specializes in innovative logistics services by developing and applying optimized solutions and providing SCM consultancy to customers based on their own Cello platform. The company is active worldwide in 40 countries employing more than 4.500 logistics experts.

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Purpose of the job

As an e-Commerce Logistics Specialist you will coordinate the Outbound, Returns and Warehouse activities in relation to B2C activities.

 

KEY ACTIVITIES

Key activities of the e-Commerce Logistics Specialist are:

  • Processing and fulfillment of domestic B2C (business to customer) delivery orders through EDI, ERP, and our 3PL providers, including employee sales: create delivery orders and monitor order transmissions to LSP WMS system;
  • Monitor delivery order fulfillment by LSP.
  • Tracking the shipments up to end user and fixing shipping errors (lockers, home delivery, pick up at store process);
  • Monitor and manage fulfillment  of   return orders (change of mind, returns/exchanges, sales and logistics returns, stock in transit returns);
  • Communicating with our LSP/sales team on freight delivery scheduling;
  • Ensuring that quality  of outbound  delivery services of LSP provided meets the required standards and KPI;
  • Monitoring system message completion related to outbound process (goods issue, delivery, billing) and transmission between  Samsung  and LSP system and identify/solve posting errors;
  • Provide/verify 3PL with warehouse out instruction, when required;
  • Regular verification of the related outbound documentation issued by the LSP
  • Ensuring that quality  of outbound  delivery services of LSP provided meets the required standards and KPI;
  • Verification of the invoices received from the LSP, related to e-commerce.
  • Claim verification with 3PL and customer service team, sales department, service department (if required), claim management end-to-end process fulfillment. Claim types: shortage, stolen, surplus, damages, change of mind, return/exchange;
  • Adjustment of the system booked and physical stock data, related to the claims, based on claim confirmation;
  • Stock transfer instructions between general sales storage location and e-commerce storage location, based on SEB sales team instructions. Verification of the results, daily;
  • Daily reconciliation of the booked stock balance, between Samsung system and LSP system. Verification of the booked stock discrepancies.

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Profile

For this role we are looking for a candidate positive mindset, passion for logistics and strong motivation and ability to develop and manage operations solutions. You need to be independent, responsible, accurate and flexible.

 

We are looking for a colleague with:

  • Bachelor/Master Degree in Logistics/ Supply Chain Management (preferred)
  • 3-5 year of working experience in e-commerce and B2C operations.
  • Knowledge of SAP or other ERP system
  • Commercially astute and creative
  • A proficient level of English
  • Advanced skills in MS Office (Excel) and ERP system

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Benefits

Samsung has very good secondary conditions beside a reasonable salary.

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Come join us!

If this role matches your profile please apply via our career page and upload your CV with salary expectations.

Customer
Iris Manders

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